14-day no-questions-asked return guarantee in accordance with EU Directive 2011/83/EU on consumer rights.
Under EU Directive 2011/83/EU on consumer rights, you have the right to withdraw from any purchase made at noruvit.com within 14 calendar days of the date you (or a third party you nominate) takes physical possession of the goods, without giving any reason.
To ensure a smooth return process and qualify for a full refund, items must strictly adhere to the following guidelines:
We accept returns from all international markets. To initiate your return, please follow these steps:
Please note: Returns sent without prior written confirmation from our team may experience significant processing delays.
Once we receive and inspect the returned item, we will process your refund within 5 to 7 business days. The refund will be credited to the original payment method used at checkout.
You will receive a confirmation email once your refund has been processed. Stripe refunds may take an additional 5 to 10 business days to appear on your bank statement, depending on your card issuer.
Return shipping costs are the responsibility of the customer, unless:
In those cases, we will arrange a prepaid return label or reimburse your return shipping costs upon receipt of a valid shipping invoice.
The following items are excluded from the right of return for hygiene and consumer safety reasons, as permitted under Article 16(e) of EU Directive 2011/83/EU:
If you receive an item that is damaged, defective, or different from what you ordered, please contact us at info@noruvit.com within 48 hours of delivery, attaching photographic evidence. We will arrange a full refund or a replacement at no additional cost to you, including return shipping.