Returns & Refunds Policy

1. Right to Withdraw

Under EU Directive 2011/83/EU on consumer rights, you have the right to withdraw from any purchase made at noruvit.com within 14 calendar days of the date you (or a third party you nominate) takes physical possession of the goods, without giving any reason.

2. Return Conditions & Guidelines

To ensure a smooth return process and qualify for a full refund, items must strictly adhere to the following guidelines:

• Timeline: Items must be shipped back to us within 14 calendar days of your receipt.
• Condition: Product seals must be intact. Items must be in their original, unopened, and undamaged condition.
• Packaging: Include all original packaging, protective inserts, and any documentation (manuals/leaflets) provided.
• Usage: Due to health and hygiene standards, any product that has been opened, tested, or used cannot be returned unless it is proven defective.

3. How to Return an Item

We accept returns from all international markets. To initiate your return, please follow these steps:

• Email info@noruvit.com with your Order Number and the specific items you wish to return.
• Our team will confirm your request within 24 business hours and provide you with the correct Return Authorization and local or international return address.
• Pack the item securely in its original packaging to prevent damage during transit.
• Ship using a tracked courier service. We strongly recommend retaining your proof of postage until the refund is finalized.

Please note: Returns sent without prior written confirmation from our team may experience significant processing delays.

4. Refunds

Once we receive and inspect the returned item, we will process your refund within 5 to 7 business days. The refund will be credited to the original payment method used at checkout.

You will receive a confirmation email once your refund has been processed. Stripe refunds may take an additional 5 to 10 business days to appear on your bank statement, depending on your card issuer.

5. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless:

• The item received was defective or damaged on arrival.
• You received the wrong item due to an error on our part.

In those cases, we will arrange a prepaid return label or reimburse your return shipping costs upon receipt of a valid shipping invoice.

6. Exceptions — Items That Cannot Be Returned

The following items are excluded from the right of return for hygiene and consumer safety reasons, as permitted under Article 16(e) of EU Directive 2011/83/EU:

• Opened or used cosmetics and skincare products.
• Opened food supplements or nutritional products.
• Any product where the seal has been broken and the item is not suitable for return due to health protection or hygiene reasons.

7. Defective or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at info@noruvit.com within 48 hours of delivery, attaching photographic evidence. We will arrange a full refund or a replacement at no additional cost to you, including return shipping.